Contacting Rooster Bet from Australia

When Our Support Team Is Online

Rooster Bet support is staffed around the clock, seven days a week, and agents cover Australian time zones. A message sent at 2 am AEST during winter or 2 am AEDT during daylight saving is read by an agent in the same way as one sent at midday, so you never have to wait for an office to open.

Where to Send a Written Request

Email [email protected] for anything that needs a written record: disputed transactions, KYC document uploads, bonus queries and account closure requests. The same address is used for privacy requests and complaints, and replies come from the same mailbox so the full exchange stays in one thread. Screenshots and document photos can be attached.

Before You Open a Ticket

A request is resolved faster when the first message already contains the details an agent would otherwise ask for. Include the email address registered on your account, the date and approximate time of the problem, the amount and method for any payment (for example a $30 Visa deposit or a Bitcoin withdrawal), and the bonus code if the query is about ROOSTER2, ROOSTER3 or ROOSTER4. Keep KYC documents such as an Australian driver’s licence, passport or Medicare card ready, together with a utility bill or bank statement dated within the last three months.

Which Channel Handles What

Live chat opens from the widget on every page of roosterbetaussie.com. It starts with an AI-assisted bot that answers straightforward questions instantly and hands you to a human agent when the issue is more complex. Email suits anything with documents attached.